Returns & Exchanges
We want you to be completely satisfied with your new dual handle basin faucet; if it doesn't meet your expectations, you can return it within 30 days of delivery for a full refund. All returned items must be in their original packaging and in uninstalled, resalable condition.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack Securely
Place the faucet and all included hardware back into its original box, ensuring it is padded well to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a carrier of your choice to send the package back to our central warehouse for inspection.
Receive Your Refund
Once our quality control team verifies the item's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing